Terms of service

Effective Date: June 7, 2026

Welcome to Commercial Lighting Supply. These Terms of Service govern your access to and use of www.commercialltg.com, including all purchases, services, content, communications, and transactions conducted through this website.

By accessing this website, creating an account, submitting information, or placing an order, you agree to be bound by these Terms of Service. If you do not agree with these Terms, please discontinue use of the website.

Website Use

This website is intended for lawful use by individuals, businesses, contractors, institutions, government agencies, and other organizations seeking information or purchasing products offered by Commercial Lighting Supply.

You agree not to:

Use the website in violation of any applicable law or regulation
Attempt to gain unauthorized access to systems, accounts, servers, or data
Interfere with website functionality, performance, or security
Transmit malicious code, automated requests, or disruptive content
Copy, reproduce, distribute, modify, or exploit website content without written authorization

Account Information

Customers are responsible for maintaining accurate billing, shipping, contact, and account information.

Commercial Lighting Supply is not responsible for delays, additional charges, delivery issues, or losses resulting from inaccurate or incomplete customer-provided information.

Orders and Order Acceptance

Submission of an order does not constitute acceptance of that order.

All orders are subject to review, product availability, manufacturer confirmation, pricing verification, payment authorization, and fraud prevention screening.

Commercial Lighting Supply reserves the right to refuse, limit, modify, place on hold, or cancel any order at its sole discretion, including but not limited to circumstances involving pricing errors, inventory discrepancies, manufacturer restrictions, payment concerns, suspected fraud, or unauthorized activity.

If an order is canceled after payment has been received, any approved refund will be issued to the original method of payment.

Fraud Prevention and Order Verification

To protect customers, suppliers, and business partners, Commercial Lighting Supply reserves the right to verify any order before shipment.

Orders may be delayed, held for review, modified, or canceled if payment verification, address verification, fraud prevention screening, account activity, or order details indicate potential risk.

Additional documentation may be requested to verify identity, payment authorization, company affiliation, billing information, or delivery information prior to order release.

Commercial Lighting Supply is not responsible for delays resulting from fraud prevention procedures, payment verification, or security reviews.

Pricing and Product Information

While every effort is made to maintain accurate pricing, specifications, availability, images, and product information, errors may occasionally occur.

Commercial Lighting Supply reserves the right to correct pricing errors, product descriptions, technical specifications, images, availability information, and website content at any time without prior notice.

In the event of a pricing or product information error, Commercial Lighting Supply reserves the right to cancel or modify the affected order prior to shipment.

Product Specifications and Technical Information

Product specifications, dimensions, certifications, performance data, photometrics, installation requirements, and technical information are provided for general reference and are subject to manufacturer revisions.

Customers are responsible for verifying product suitability, application requirements, code compliance, mounting conditions, voltage compatibility, environmental ratings, and project specifications before purchase and installation.

Manufacturer documentation shall govern in the event of any discrepancy between website content and official manufacturer specifications.

Lead Times and Availability

Inventory availability and lead times displayed on the website are estimates only and are not guaranteed.

Lead times may change due to manufacturer production schedules, inventory availability, supply chain conditions, freight capacity, labor shortages, material availability, weather events, or other circumstances beyond our control.

Commercial Lighting Supply shall not be liable for project delays, labor costs, schedule impacts, liquidated damages, lost profits, or consequential damages resulting from lead-time changes, backorders, or delivery delays.

Shipping and Delivery

Shipping methods, freight routing, and delivery schedules vary by manufacturer, product type, destination, and carrier availability.

Delivery dates provided by Commercial Lighting Supply, manufacturers, or carriers are estimates only unless otherwise confirmed in writing.

Commercial Lighting Supply is not responsible for delays caused by carriers, freight providers, customs agencies, weather conditions, labor disruptions, material shortages, or events beyond reasonable control.

Additional shipping terms are outlined in our Shipping Policy.

Inspection and Acceptance of Material

Customers are responsible for inspecting all shipments immediately upon delivery.

Visible damage, shortages, incorrect material, or delivery discrepancies should be documented and reported promptly.

Failure to inspect and report shipping-related issues within a reasonable period may affect claim eligibility with carriers or manufacturers.

Returns and Refunds

Return eligibility, manufacturer authorization requirements, refund processing, restocking fees, and related policies are governed by our Return & Refund Policy.

Certain products may not be eligible for return, including custom, configured, modified, special-order, or manufacturer-restricted material.

Special Orders and Custom Products

Special-order, custom-configured, made-to-order, project-specific, and manufacturer-built products may be subject to cancellation restrictions and may not be eligible for return.

Once production, assembly, configuration, procurement, or manufacturer processing has begun, cancellation may not be possible.

Manufacturer Warranties

Many products sold by Commercial Lighting Supply include warranties provided by the product manufacturer.

Warranty coverage, limitations, exclusions, and claim procedures are determined solely by the manufacturer.

Commercial Lighting Supply does not independently warrant manufacturer products and makes no additional warranties except as expressly stated in writing.

Disclaimer of Warranties

Except where prohibited by law, all products, services, content, and website materials are provided on an "as is" and "as available" basis.

Commercial Lighting Supply disclaims all express and implied warranties, including warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted website availability.

Limitation of Liability

To the fullest extent permitted by law, Commercial Lighting Supply shall not be liable for indirect, incidental, consequential, special, punitive, or exemplary damages arising from the use of this website or any product purchased through the website.

This limitation includes, but is not limited to, project delays, labor costs, installation costs, removal costs, downtime, lost profits, lost business opportunities, replacement costs, or other economic losses.

Commercial Lighting Supply's maximum liability for any claim shall not exceed the purchase price paid for the product giving rise to the claim.

Intellectual Property

All website content, including text, graphics, images, logos, product organization, custom graphics, website design elements, and other materials, are the property of Commercial Lighting Supply or its licensors and are protected by applicable intellectual property laws.

Unauthorized reproduction, distribution, modification, publication, or use of website content is prohibited.

Third-Party Links

This website may contain links to third-party websites for informational purposes.

Commercial Lighting Supply is not responsible for the content, accuracy, policies, products, services, or practices of third-party websites.

Indemnification

You agree to defend, indemnify, and hold harmless Commercial Lighting Supply, its owners, employees, affiliates, suppliers, manufacturers, and business partners from any claims, damages, liabilities, losses, costs, or expenses arising from your violation of these Terms, misuse of the website, or improper use of products purchased through the website.

Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of Tennessee, without regard to conflict of law principles.

Any dispute arising from these Terms or use of the website shall be resolved exclusively in the appropriate state or federal courts located within Tennessee.